FAQs

Hotmail / Yahoo addresses.
If you have a Hotmail email address, please check your junk mail folder as these provider often send the voucher email straight there and not to your inbox.
What if I don´t hear from you after I have made the booking request?
We respond to all booking payments within 1 hour, ( unless the booking happens between 10pm & 8am Phuket Time ) if you do not receive a Voucher from us, please contact us by email or check your spam / junk folder.
Speed Boat Tours & Pregnancy Conditions
We do not accept Pregnant Guests on the Speedboat Tours due to safety reasons. Always inquire which tour available is best for pregnant women.
Do you offer any further discount if I buy several tours?
We already have the lowest prices available but still offer promotions depending on the number of tours being booked. Please inquire.
What happen if the tour is cancelled due to weather conditions?
If cancelled by operator due to safety reasons, you will be notified prior to the tour schedule. You can also change to an alternative day for Free of charge or get a full refund.
Can I cancel the tour I mistakenly booked?
Cancellations within 24-hour, free of charge. Cancellations within 7 days of the trip, 50% of the total cost will be charged. Cancellations within 3 days of the trip, 80% of the total cost will be charged. If cancellation is made due to bad weather, you will not be charged. If a deposit has been taken, the money will be refunded.
Can I change the date of tour?
Yes, you can change the date of tour 24 hours before departure. Subject to availability and is free of charge. However, if the available tour is not on promo or doesn't have the same price as your first booked, charges will apply.
How will I be picked up?
An air conditioned minibus will come to your hotel and the driver will look for you in the reception. If you are not able to locate the driver please contact the reception staff and ask to contact us.
What if I have special requests? Ex. halal meals / vegetarian foods?
You can add special request on the shopping cart form.
Do you provide free airport transfers?
We do not provide free airport transfers, but we offer airport transfer for the return journey at good rates.
Is Paypal Payment System available ?
For payment via Visa or MasterCard, no additional charge. Paypal Payment System is available and is free of charge as well.
Do the prices showed the final price for tour?
All prices include tax and service.

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